April 28th, 2014
Just as the driver’s seat of a Lexus vehicle is an assured source of luxury and comfort, our Lexus dealership in Chantilly is a trusted destination for customers who are looking for a friendly and professional dealership experience. No matter what your automotive needs are, you can depend on Pohanka Lexus to offer the professional care you deserve.
At the core of the Pohanka Difference and Pohanka Lexus’ White Glove Treatment is a central desire to see our customers leave with all of their needs and expectations having been met. While we know that this goal resounds in each of our team members, we always take heart in hearing back from our customers.
Whether our shoppers offer praise for a particular team member’s actions or constructive criticism, we always appreciate hearing back at Pohanka Lexus. We’re proud to say, though, that nearly all of our customer reviews fall into the former, as our 4.6 Star rating on DealerRater.com shows.
One of our most recent reviews comes from a DealerRater.com user who came in last month to see a vehicle they had seen in our online inventory. One of our salespeople, Sunseel, worked with this customer and, after taking the time to discuss the customer’s style and spending range, was able to find the perfect car for the customer.
The user writes that they, “ended up purchasing a much better vehicle” thanks to Sunseel’s help. After taking the time to get to know this customer, Sunseel was able to help them find the perfect Lexus model in their budget. At other dealerships, the user writes, they “were constantly getting pressures to buy a more expensive car.” At Pohanka Lexus, though, our focus is on your satisfaction rather than sales quotas or commissions.
This experience isn’t unique at Pohanka Lexus, either. We strive to exceed our customers’ expectations at every opportunity. To learn more about our dealership and staff, be sure to call us directly at (888) 851-0820 or to contact our Lexus dealer in Chantilly online today!