December 21st, 2015
An unfortunate reality of many purchases is that they may fail to live up to your expectations once the novelty of the purchase wears off. One group of shoppers that doesn’t have to worry about this, though, is Lexus fans.
The team at our VA Lexus dealership is always thrilled to hear back from our customers, many of who are return buyers. This is doubtless due to the automaker’s penchant for producing vehicles that leave motorists feeling satisfied long after they drive off the lot.
Another contributing factor is the exceptional knowledge and attentiveness of those who help shoppers, like the team at Pohanka Lexus. In fact, the J.D. Power U.S. Sales Satisfaction Index (SSI) recently revealed just how satisfied customers are with their experiences while shopping for Lexus vehicles!
In the J.D. Power U.S. Sales Satisfaction Index, each automaker is ranked in a variety of categories, culminating in a score out of 1,000 points. At 741 points, Lexus ranks significantly above the overall industry satisfaction score of 686.
Thanks to this impressive score, Lexus ranks as the third highest luxury manufacturer brand in terms of customer sales satisfaction. The brand also ranks as the highest among Japanese automakers.
At our Lexus dealer in VA, we’re proud to embody the spirit that leaves the brand’s shoppers so satisfied. The White Glove Treatment that you’ll receive during every visit to Pohanka Lexus is focused on providing an informative, helpful, and stress-free environment. It is our firm belief that this atmosphere allows shoppers to take their time shopping, to ask as many questions as they like, and ultimately to choose the vehicle that fits them best.
If you’ve been eager to find the vehicle and dealership that help you to appreciate the little things, then Pohanka Lexus is your next stop. To learn more, be sure to contact us online or to call our team at (703) 968-9100 today!
May 7th, 2015
If you chose to buy or lease your Lexus from Pohanka Lexus of Chantilly, then you’re already familiar with our unique white glove treatment. Whenever you’re at our dealership, you’ll find that our team strives to embody the same qualities that attract you to a nameplate like Lexus in the first place.
Of course, refinement and courtesy aren’t limited to our showroom; you’ll find the same exceptional dedication is omnipresent in our service department. The result is a service experience unlike any other, where your satisfaction and comfort are our top priorities.
To start, our state-of-the-art service facility is operated by factory-trained and certified technicians who know your vehicle inside and out. Whether you’re a proud Lexus owner or you drive a vehicle from another automaker, our experts aim to get the job done right the first time, every time.
We know that your choice to visit our VA Lexus service center isn’t based solely on the quality of work, though, which is why we continue to go above and beyond throughout our entire facility. Professionalism reigns supreme, with our office staff working to keep you informed and comfortable while your service is carried out.
To minimize the impact service has on your daily routine, we provide complimentary refreshments and WiFi in our lounge to help you go about your business. We also offer a shuttle service, in the event that your repairs require a longer period of time.
We also strive to work around your busy schedule by offering extended service hours from 5:30 AM to 11:00 PM seven days a week. There’s no appointment necessary; just bring it in! We’re open 365 days a year including holidays to better serve you.
No matter what sort of attention your vehicle needs, we’re here to cater to your needs at Pohanka Lexus of Chantilly. For more information, or if you prefer to make an appointment, be sure to contact our Lexus service center in VA online or to call our team directly at (703) 968-9100 today!
November 17th, 2014
If you’ve chosen to drive a Lexus, it isn’t difficult to see that you have a taste for the finer things in life. From inviting interiors to supremely smooth performance under the hood, you’re accustomed to a refined experience behind the wheel.
Of course, the team at our VA Lexus dealership knows that proper routine maintenance is the key to ensuring that smooth experience for a long time to come. When you bring your car for service at Pohanka Lexus of Chantilly, you can count on finding a service experience that’s every bit as sophisticated as your Lexus vehicle.
Our team is dedicated to providing you with a quick, easy, and hassle free experience when your car needs maintenance. Our White Glove Treatment sets us apart, and is defined by our courteous staff. You don’t need to take our word for it, though, thanks to the sterling reviews our customers are so eager to share.
The staff here at our Lexus service department in VA was thrilled to hear about how happy they were able to make one of our customers, Diane E., when she left a review of her experience on Cars.com. In addition to leaving a perfect 5-star score in every category available, Diane also went on to praise our teams commitment to her satisfaction.
When referring to her service consultant, Daniel Gurara, Diane described him as “courteous,
knowledgeable, professional and very helpful.” Each of these qualities is central to the experience we aim to provide at our dealership.
Thanks to our professional staff and comfortable lounge, Diane went on to say that she even looks forward to visiting us when her car is due for service. We’re thrilled to see another satisfied customer become a loyal member of the Pohanka Family.
To learn more about what sets out team and our facilities apart, or if you prefer to schedule an appointment, be sure to contact Pohanka Lexus of Chantilly online or to call our team directly at (888) 851-0820. We look forward to serving you!